If the pre order is still pending, there is a 10% cancelation fee will be deducted of the total amount of the order. For In stock orders there a 15% service/cancelation fee will be deducted of the total amount of the order. If an order has been processed and packed to ship, it may not be possible to cancel that order. If an order has been shipped then ALL return fees will be at the customers expense. Customers will only receive a refund for the amount charged of the items returned, not for original shipping costs.
To cancel an order please contact us via email at Customercare@stevenstoys.com or fill out and submit the cancelation form below. Please have your order number ready when doing so.
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